Thank you for selecting our hotel for your recent stay in Miami. We want to thank you for your business and we hope the service and accommodations we provided exceeded your expectations. The total satisfaction of our guests is our #1 priority.
If you experienced anything during your stay that did not deserve your highest grade for the service or accommodations you received, please contact me as soon as possible. I will be glad to hear from you and to resolve the problem to your satisfaction.
When writing your review or survey, please select if your visit was for leisure or business by selecting the appropriate box. If there are any team members in our staff that stood out by providing outstanding services, please include their names on your reviews or surveys as it will help me to personally recognize them.